Refund policy

[Canceled Orders]
No changes or cancelations are allowed after product orders are received, including the registered name and address.
Please review your order thoroughly before submission.
Send a direct message using the Contact form to make product inquiries.
Thank you for your cooperation.

[Returns and Replacements]
No cancelation, return, or replacement requests from customers are allowed after an order is received, regardless of product shipment status, except for the following three cases:
The product has obvious and verified defects
The product does not match the order
The product was verified to be damaged during shipping

If any of these cases apply, please notify BYYO within 5 days of receiving your item, and BYYO will investigate the product condition and shipping conditions. If the product is found to be defective, damaged, or incorrect, a refund or replacement will be issued.

*Please note that the actual color of products may differ from the product photos due to the limitations of digital displays.
Such items are not considered to be defective, damaged, or incorrect.
*In addition, our products embrace the inherent qualities of leather, and materials may include natural variations such as scarring, veins, and color variation.
Such items are not considered to be defective, damaged, or incorrect.
When making your purchase, please review each product page thoroughly to understand the explanations about materials, handling, and care.
*Please note that the customer will be responsible for all expenses and shipping costs in the unlikely event of an exchange or return of products that are not defective, damaged, or incorrect.
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Please use our Contact Form to message us with any inquiries or comments before placing your order.
Inquiries received on holidays will be answered in order of receipt after business resumes.
Please note that answers might be slow depending on the content of the inquiry and the status of our workshop.

[Cooling-Off Period]
Cooling-off periods are a common policy for door-to-door sales.
Such policies do not apply to our online store.

[Contact]
Hours: 13:00 to 18:00
Closed: Wednesday
Email: Contact form